Our Quality & Reliability
Harboro’s service is second to none. We constantly monitor our service levels and quality performance. Harboro’s factory is equipped with the latest injection presses and uses both machine sensor data monitoring and real time monitoring to control manufacture.
The company was worked continually on eliminating or controlling variables in rubber processes since the early 1990’s. When a faulty part is produced during manufacture, monitoring systems allow us to see exactly the conditions at the time of moulding including temperatures, pressures, injection speeds and cycle times. We can also check material characteristics for the exact batch of material. This information allows us to track the underlying causes of variation and put preventative measures in place. SPC is used for monitoring key properties of parts we produce and operators are well trained and observant. This extensive work has enabled the company to achieve zero defects production on the majority of parts it manufactures.
The result is a reliable service with an enviable record
- 97% of customers giving us regular feedback rate us as ‘Excellent’ with the remaining 3% rating us as ‘Good’.
- 98% of customers have had no quality issues in the last 12 months.
- If we have a problem, we are open about it and fix it at the root level using 8D resolution techniques. In this way we ensure that problems are not repeated. No customer had a repeat of the same issue in the last 12 months.
Where our customers have selected Far East sourced components, we check all incoming goods carefully. We have TGA (Thermo Gravimetric Analyser Q500) and linked FT-IR equipment (Fourier Transform Infrared Spectroscopy Nicolet 380) in our laboratory to monitor exactly what is in the rubber to ensure no changes have taken place. This is important in ensuring exact quality.